Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders with in England take approximately 4-6 weeks to be delivered to you..
• International orders take more time depending on where we are sending.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over £4000 will have free shipping with in England. Any other place shipping charge will be extra.
• Orders under £4000 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• We also accept offline payments via direct bank deposit in UK..
• Cash on Delivery is not available 

Note that additional exchange fee may apply if your currency is other than GBP.

Your 100% satisfaction is important for us. We offer 30-days Return & Exchange Policy only on Stock collection as these doors are made on standard sizes in stock. If you chose any other collection apart of stock collection then these doors have to be made specially for your house as per the size mentioned by you. Hence these doors can't be returned or exchanged.

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund. This means when it arrives by the courier you put a note on the delivery note about the damage and take a picture of the same. You shall ask the driver to take the door back. If you accept the door and take the delivery then we can't refund you the money back.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received. This is only for Stock collection and not for other collections a mentioned above.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@glasswin.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or bank transfer or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 4-6 weeks .

Our support team is always happy to guide you at any step!. Feel free to contact us via contact us form and we will try to reply you same date or by by next day.