Help Center

PREPARED DEMO CONTENT

• Where customers can track their orders ? Please email us your full name , address and date when you placed an order and we will reply you back with in 48 hours regarding your delivery dates.

• Is it possible to change the order and how it can be done? Once the order is placed you can't change your door as its a bespoke door and door is Mae as per your sizes , specifications you choose.
• How can an order be cancelled? Order once placed cannot be cancelled as we are producing bespoke doors as per customer sizes and specifications chosen by customers so these doors cannot be sold to any other customer.
• What Colours can I choose ? Customer can choose any RAL colour while placing on order. We will check from our supplier if that colour is not available or have longer lead time then we will call you to discuss this before starting production. In case we are not able to provide the colour of your choice then we shall refund your money back. In 99% cases we can always provide colours for our customers.
• How do I take sizes for my door before ordering it? We help customers by guiding them how to take the size before placing an order. If you contact us then we can call you on a video call . You can show us your door and we can tell you how to take a size while we are watching you online via video call. So all you are doing is using a tape measure in your hand while we are guiding you same time.
• Can I discuss with you how to design the door? Yes Please feel free to call us and we are happy to help and guide you step by step process . If you are not comfortable buying online we can discuss your requirement and send you a quote by email and discuss on phone with you every details step by step.
• When will my door be Delivered ? Our standard delivery time is 6-8 weeks however in some scenarios it can take slightly more time depending on design , colour and other specification you choose..

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders with in England take approximately 4-6 weeks to be delivered to you..
• International orders take more time depending on where we are sending.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over £4000 will have free shipping with in England. Any other place shipping charge will be extra.
• Orders under £4000 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• We also accept offline payments via direct bank deposit in UK..
• Cash on Delivery is not available 

Note that additional exchange fee may apply if your currency is other than GBP.

Your 100% satisfaction is important for us. We offer 30-days Return & Exchange Policy only on Stock collection as these doors are made on standard sizes in stock. If you chose any other collection apart of stock collection then these doors have to be made specially for your house as per the size mentioned by you. Hence these doors can't be returned or exchanged.

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund. This means when it arrives by the courier you put a note on the delivery note about the damage and take a picture of the same. You shall ask the driver to take the door back. If you accept the door and take the delivery then we can't refund you the money back.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received. This is only for Stock collection and not for other collections a mentioned above.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@glasswin.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or bank transfer or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 4-6 weeks .

Our support team is always happy to guide you at any step!. Feel free to contact us via contact us form and we will try to reply you same date or by by next day.